Who We Are
We are a pure software vendor; our team specialises in delivering world-class solutions to our customers - solving their problems elegantly, delivering real business value to the customers and users of Contensis (our Content Management System).
We have an impressive customer base that we have been grateful to gain (normally through a competitive tender or shortlisting process). If you are looking at purchasing another system it is likely that we have been up against them in the past and won.
Our world revolves around our customers.
Our staff, many of whom have been with the company since day one, push themselves on a daily basis to deliver the best of the best. Whether we are advising on scalability, system architecture or something simple, our aim is to do it brilliantly.
Wherever someone sits in the team their role is important. Without our creative, skilled developers we would not be able to keep bringing new and innovative solutions to content management, without our support staff we would not be able to keep the partnership with our customers strong and successful. Everyone is key.
As well as our core development team we have a professional services team geared towards delivering and implementing projects in the CMS (although on some projects third parties deliver the implementation side of a project). Many of our competitors completely out-source implementation services and don't have any in-house teams that work with their own CMS!
Keeping an internal team delivering projects ensures that we have a real handle on what is required to deliver in real-world scenarios. There is a very real difference between selling a product and actually delivering fully on the expectation of a feature or requirement. Having this team delivering projects gives us a huge advantage as our Professional Services team can feed directly back into the development process - allowing us to continually improve the product.
If you want to know more about us then look further into this site and explore the products and services we offer; we believe that they speak for themselves.
Our Main Business Activities
Our main business activity is to develop and support Contensis - our best-of-breed Enterprise Content Management System.
Each of our teams have a different set of activities and focus - they are split into the following areas:
The development team, headed-up by Scott Yearsley, is purely focused on developing our core product Contensis.
We are always looking to add progressive new features that provide you with a content management system that allows you to meet the ever-changing requirements of your audience.
We aim to deliver these features through a highly intuitive and user-centric interface. Simplicity is always our focus.
We have built a true enterprise product with hundreds (if not thousands) of features many completely unique to Contensis.
In the development team our aim is to continue the development of Contensis, keeping ahead of our competition, delivering features that ensure your website is second to none.
Our approach ensures:
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the product is always upgradeable at the click of a button;
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complete consistency in our development methodology;
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the features and functionality of the system scale to meet the needs of our enterprise customers;
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the documentation for the product gives our users all the information they’ll need;
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our architecture of the core product continues to develop and grow with the ever changing world of software development and new technologies;
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new features and changes add real value to your business;
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customer feedback further enhances and develops the product, feeding into our road-map;
The support team's pure business activity is to ensure that our customers are supported in a way which makes them happy to be a Contensis customer.
The support team feed directly into the development team and analyse areas of the system that can be improved to reduce support issues. This ultimately leads to a better customer experience.
The support team wholly honour our contractual SLAs. If you have a problem their mission is to solve it as quickly and thoroughly as possible.
Our professional services team is headed-up by Daniel Badham.
The professional services team are there to implement and consult with customers on all areas of CMS implementation. The team can be involved purely from a consultancy perspective or can take a project and do a full end-to-end delivery - their level of involvement is totally up to the client. The professional services team work on a day-rate basis.
We have a professional services team because we believe it gives us a close view of real-world projects - something that some of our competitors can only get through partner feedback. This allows us to feed directly back into the development team to improve processes and features of our product quickly and efficiently.
As with all teams at Contensis, our focus is on quality not quantity. We only employ highly skilled, motivated staff that you'll love working with.
Our sales team focus on two key areas - account management and new business sales.
The team includes our marketing staff - its focus is to bring in new business while keeping our existing customers informed about new developments and features.
We believe in a partnership approach - when you work with us you will be assigned a dedicated account manager who will be available to help with any queries you may have.